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advantages of our help desk service
- Multi-language operators answer all questions raised by your customers
- SLA’s that ensure a quick response time
- Strict organising of all incoming requests and outgoing answers
- Language monitoring of communication
- Trained and dedicated staff
support contact
Euroccor can act as the only direct point of contact between your company and your customers. Via our support contact solution, we deliver customer friendly services and are available for your customers on the days and hours you desire.
correspondence
Both incoming and outgoing correspondence with your customers occurs through following channels:
- Phone
- Fax
- Chat
nature of questions
In general, we reply to your customers’ questions concerning:
- Administration
- Financial aspects
- Technical issues
- Product or service information
ticketing system
All contacts originated by your customers immediately enter our ticketing system. This way, we guarantee that no issue is raised without solution.
- Dispatching of incoming requests between the various departments and specialized staff.
- Detailed description and supervision of each request and its solution.
- A knowledge database is available online per project and searchable on index or key words. Whenever possible we integrate the knowledge base in the application used for the project. According to the size of the project dedicated or non-dedicated staff updates the knowledge base.