frequently asked questions
If you haven't found an answer to your question, you can ask us directly.
questions about our services
How much do your call and contact services cost?
Since this depends on the specific requirements of the project, like e.g. call volume, dedicated versus non-dedicated staff, language skills,… we can only provide you with an answer to this question after a thorough analysis of your needs. You can request a free quote here.
Does euroccor foresee in a pilot project?
We indeed do. We approach every project separately and take your aims in the short and long term into account.
What are the opening hours of euroccor?
We can serve you on a 24/7 basis and thus keep your business open around the clock and across different time zones.
Are the operators dedicated to a project?
This depends on the scope and nature of the project. Since we train all our staff for the specific project, we try to work mainly with dedicated staff. However, for outbound call service projects, it is possible that we use non-dedicated staff. In all cases, we decide together with you about the best suited solution to achieve your goals.
questions about jobs
How can I apply for a job at euroccor?
We currently post new jobs on our website. However, if no new vacancy is posted, you can always apply online. We will keep your data and contact you when we have found a suitable job for you.
Can I apply when I am still a student?
This is indeed the case as long as you are complying with Bulgarian labour legislation. We offer operators who want to combine their studies with a secure income flexible possibilities.
Do I have to know a foreign language?
Since we are dealing with international customers, you indeed have to know at least one foreign language. We prefer employees who know English, German or French, but occasionally we also look for operators who know e.g. Spanish or Greek.
Do I have to speak Dutch in advance to start working on Dutch projects?
No, this is not the case. Elittro trains our employees. The selection procedure to attend such a program requires that you at least have learned one foreign language.
Which language proficiency is required to work at euroccor?
In accordance with the Common European Framework of Reference our operators have to have at least a Language proficiency for professional purposes. Since we offer both spoken and written services, we assign employees to those projects that comply with your strongest skills.
frequently used abbreviations
What is BPO?
BPO is the acronym for Business Process Outsourcing. In fact, it means that you hire a specialised company which handles some of your non-core business activities. Applied to you and euroccor, we can deal in a professional way with your Database processing, Document Handling, Contact Centre, Outbound Calls, Support Contact, Handling Due payments and Order taking.
What is B2B?
B2B stands for Business-to-Business, as opposed to B2C. Practically all our call and contact services can be tailored to both B2B and B2C.
What is B2C?
B2C, short for Business-to-Consumer, refers to services provided for end consumers. A typical euroccor B2C service is Support Contact.
What is CCS?
Customer Care Service, also known as customer service. Dealing with customers at distance is our specialty. Whether it be over the phone, mail, fax or letters, we answer all questions in due time. Our training programs are aimed at providing our operators with the necessary background information about your company and products or services.
What is CSR?
CSR is an acronym used in several fields. In the context of euroccor, it stands for Customer Service Representative.
What is CTI?
Computer-Telephony Integration is used in VoIP environments and links telephony systems with computers. It allows e.g. display of information on our operators’ workstations. Also the use of a soft phone and predictive dialer are possible thanks to CTI.
What is FMCG?
Fast Moving Consumer Goods. At first sight, the link between our call and contact services and FMCG may seem strange, but can be explained by the fact that we have experience with different economic sectors.
What is IVR?
Interactive Voice Response. Here you can find an overview of the IVR capabilities our technology offers.
What is NDA?
For most projects, we have a Non-Disclosure Agreement and ensure the protection of our customers’ sensitive corporate data.
What is PABX?
Private Automatic Branch eXchange. See PBX.
What is PBX?
Private Branch eXchange, or sometimes refered to as PABX, is often a low-cost solution to have an own private telephone network. Especially in call and contact centres, as euroccor, this is indispensable. Since we rely mainly on VoIP we have opted for a soft PBX.
What is PRI?
The Primary Rate Interface is our guarantee to keep our call and contact inbound and outbound services up and running.
What is PSTN?
The Public Switched Telephone Network is better known as traditionally telephony, as opposed to VoIP. At euroccor, we still use the PSTN, but mainly as a backup system for our VoIP technology.
What is QMS?
QMS stands for Quality Management Service which is in accordance with ISO 9001:2000. It provides us with a set of processes that ensure a common sense approach to the management at all levels. The system is aimed at consistency and improvement of working practices, which in turn should result in call and contact centre services that meet our customers’ requirements.
What is SLA?
The Service Level Agreement is our customers’ guarantee that we will all incoming requests in due time. Although this can be defined differently for each project, you can find an example of a typical SLA here.
What is VoIP?
Voice over Internet Protocol has existed for quite a while now and has developed into reliable and mature technology. Its many advantages for call and contact centres convinced us a long time ago to invest in its development. The use of VoIP and a backup system in the PSTN ensures the continuous possibility to deliver our offshore services.