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You are one step from learning more about our customer care consultancy service. Request a free quote and receive a reply within two business days.

free quote
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benefit from our customer care service consultancy

  • Our consultants have years of call centre experience
  • We are the first ISO certified call centre in Bulgaria
  • Experience with outsourcing call and contact centre services

ccs consultancy
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CCS consultancy

For Bulgarian based call and contact centres, we deliver cstomer care service consultancy. Efficient communication with a customer implies a lot more than just saying “yes”. With our tailored programs, we train your staff not only to express themselves correctly, but also to detect the core of a message, how to deal with “difficult” customers and a lot more.In short, the know-how we can share with your call centre management and staff are:

Organisation of call centre

  • Set-up of efficient CCS technology
  • Organising an efficient working environment
  • Team organisation
  • Motivating staff
  • Training staff
  • Reducing costs
  • Appraisal skills of your staff

Communication training

  • Basics of effective communication
  • Business French, Dutch, German and Bulgarian
  • Simulations of phone calls
  • Listening exercises
  • Structure of emails and letters
  • Problem-solving techniques
  • Understanding customers’ needs