Customer Support Agent - French (Lunch Passes & Food Vouchers)

YOUR WORKDAY as a Customer Support Agent

As a Customer Support Agent, you represent a Belgian company that's part of a large international group specializing in service vouchers and lunch passes. 

You provide support to customers with inquiries about topics such as passwords, changing personal information, undelivered orders, requests for tax certificates, and so on. 

Your role is to listen attentively to precisely determine the customer's request. How can you assist the customer in the most efficient and best possible way? 

As a Customer Service Agent, you ensure that the customer receives the best service in an enthusiastic and correct manner, and ends the call satisfied. 

Who are YOU? 

• You can communicate professionally and solution oriented. 
• You are fluent in French and have a good command of English. 
• You are resistant to stress; even during busy periods, your attention remains entirely focused on the customer. 
• You are eager to learn, can process information quickly, and can work well independently. 
• You always strive to satisfy our customers. 
• Do you have customer service experience? That's definitely a plus. 

And what’s in for YOU?

A fantastic experience abroad that boosts your professional and personal development. 

• You have the option to work partly from home and partly in the office. 
• A paid, thorough training, and personal guidance by your trainer & team leader. 
• A friendly and family-like atmosphere with colleagues and other teams during happy hours and outings! 
• A long-term job full of interesting challenges. 
• Attractive salary with excellent purchasing power in Sofia. 
• A performance bonus. 
• Private health insurance. 

Yource Bulgaria offers an excellent relocation package!

We take care of everything for you: your travel, your hotel, your accommodation, your training, and all the administration